1. Overview
At GenuineMsKey, we strive to provide 100% genuine Microsoft product license keys with instant digital delivery. Due to the digital nature of our products, we maintain a strict no-return and no-refund policy once a license key has been delivered and activated.
2. Eligibility for Refund or Replacement
We only offer refunds or replacements in the following cases:
✅ Valid Reasons for Refund or Replacement
- Invalid or Non-Working Key – If the license key you receive is invalid or does not activate, we will provide a replacement key after verification.
- Duplicate Purchase – If you accidentally purchase the same product twice, we can issue a refund for the duplicate purchase, provided the key has not been used.
- Non-Delivery of Product – If you do not receive your license key within 24 hours, and our support team is unable to resolve the issue, we will issue a refund.
❌ Non-Refundable Cases
- Change of Mind – We do not accept refund requests for purchases made by mistake or if you no longer need the product.
- Incorrect Purchase – If you buy the wrong product, we cannot issue a refund. Please verify compatibility before purchasing.
- Activated or Used Keys – If the key has been successfully activated, we cannot issue a refund.
- Issues Due to User Error – Refunds are not provided for installation errors, system incompatibility, or misuse of the product key.
3. Refund Process
If your case meets our refund criteria:
- Contact us at contact@genuinemskey.com within 7 days of purchase.
- Provide proof of issue, including screenshots of the error message.
- Our support team will verify and respond within 1-3 business days.
- If approved, refunds will be processed via the original payment method within 5-7 business days.
4. Replacement Policy
If your key is invalid or does not work, we will first attempt to replace it with a working key before offering a refund.
5. Contact Us
If you need assistance with a refund or replacement, contact us:
Address: Office 11196, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email: contact@genuinemskey.com
Website: [www.genuinemskey.com]